Delivery & returns

Catalogue products are made to order and automatically routed to Fourthwall’s production partners. Available delivery methods, prices, taxes and estimated timings are calculated for the delivery address at hosted checkout.

Tracking is sent after dispatch. Products in one order may arrive separately when produced by different regional partners.

Use the support address displayed on the shop or order confirmation for address changes, tracking, missing parcels, wrong items, faults and refunds. Fourthwall routes these messages to its customer-support team.

Include the order number and, for a quality issue, clear photographs. Fourthwall currently requires covered damage, defect or fulfilment claims within 30 days of delivery.

Fourthwall coordinates approved returns, refunds and replacements for catalogue products. Verified production errors, damage, wrong items and qualifying lost parcels are handled by its support and production partners without reducing the creator royalty.

Made-to-order sizing-preference and change-of-mind returns are not generally accepted under Fourthwall’s published policy. Any mandatory cancellation, refund or consumer rights in the customer’s jurisdiction still apply and are not restricted by this page.

Products are routed internationally where possible. Any import duty, local tax or handling charge not collected at checkout may be payable by the recipient. The checkout total and delivery terms shown for the destination take precedence over general estimates on this site.